Refund policy
Return & Refund Policy
At Hot Jewelry Box, we take pride in creating pieces you’ll love. If something isn’t right, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- Item must be unused and unworn
- Item must be in its original packaging
- Proof of purchase is required
Non-Returnable Items
The following items are final sale:
- Custom or personalized jewelry
- Earrings (for hygiene reasons)
- Sale or clearance items
How to Start a Return
To initiate a return, please contact us at:
📧 support@hotjewelrybox.com
Include:
- Your order number
- Item(s) you wish to return
- Reason for return
Once approved, we will provide return instructions.
Return Shipping
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- We recommend using a trackable shipping method
Hot Jewelry Box is not responsible for lost or damaged return shipments.
Refunds
Once your return is received and inspected:
- You will be notified of approval
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for processing
Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos.
We will provide:
- Replacement, or
- Full refund (including shipping if applicable)
Exchanges
We currently do not offer direct exchanges.
To receive a different item, please return your original purchase and place a new order.
Return Authorization
All returns must be pre-approved.
Unauthorized returns may not be accepted.